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Hats off to Jonah
Bloom, editor of
Advertising Age, for his perceptive recent column
bemoaning
"The Cultural Gulf That Separates Marketing & PR."
Bloom cites several reasons why corporate PR and
marketing departments should be speaking the same
language:
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“A company’s corporate reputation, often seen as the
domain of the PR department, is inextricably linked
to its ability to sell stuff and build brands,
usually seen as the domain of the marketing
department.”
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“Marketing executives who focused more on unique
selling points, brand messages and recall are now
starting to talk about trust and transparency, long
watchwords of the PR mavens.”
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“Many companies’ PR executives, who once massaged
other people’s messages and left most content
creation to the marketing department, are now
building and populating websites, social networks,
message boards, blogs, vlogs and podcasts.”
But, Bloom points out, corporate marketing and PR
departments, despite their “convergence of purpose,” are
still “separate and isolated fiefdoms.” His examples:
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“Lots of PR people…have little knowledge of what’s
happening in their marketing departments.”
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PR is commonly “controlled by a corporate
communications chief, while advertising (and) direct
marketing…are under the auspices of the CMO.”
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“The two departments are moving in opposite
directions when it comes to…consumer
control….Marketers are all talking about giving up
some degree of control of their messages (while) PR
teams are becoming ever more officious controllers
of the message.”
Bloom says the reasons why corporate PR and marketing
remain separate despite their merging goals is often
cultural - with marketing executives typically
“offense-minded” and PR executives “reactive and
defense-minded.”
If we could find one fault with Bloom’s column, it’s
that he never considers how outside PR counsel can
bridge this “cultural gulf.”
One of the strengths a PR agency offers vs. internal PR
departments is our ability to close the gap – by
demonstrating through results how an “offensive” PR
strategy will actually support a company’s marketing
goals. |